Who we are
Our website address is: https://etrendystore.com.
We sell premium handmade batik kaftan and cardigan direct imported from Bali, Java, Malaysia, Thailand and many other countries. We know intimately and have a good relationship with our batik craftsmen so that this situation helps us to become very familiar with the quality of our clothing that we offer through our website.
- Returns & Exchanges
- Shipping Cost
- Shipping Duration
- Sizing Details
- Washing Instructions
We accept payment using Credit or Debit card, such as Visa, Mastercard, American Express, Discover and etc. We also accept payment using paypal for fast checkout.
Returns & Exchanges
We want you to be satisfied. If you are not completely satisfied with your merchandise for any reason, you may return within 21 days of receipt for refund or exchange. Message us via Contact US with your return request. Shipping charges are not refundable. The merchandise my be repack in the same condition it was shipped. Customer will be responsible for the return postage on all returns. After 21 days of return, a 20% restocking fees will be charge.
We accept cancellation as long as your item has not been shipped. Message us via Contact Us immediately with your request.
We charge Flat Rate Shipping Cost. We do give combine shipping discount for multiple items. Add your items and then check your shipping at the checkout page.
We offer 3 shipping options within USA at checkout.
First Class Mail : Takes approximately 3 to 6 business days.
Priority Mail Mail : Takes approximately 2 to 3 business days.
Express Overnight : Takes approximately 1 to 2 business days.
We offer 2 shipping options for overseas.
First Class International : Takes approximately 10 to 20 business days.
Priority Mail International : Takes approximately 8 to 15 business days.
There are many discrepancies between sizing systems for different countries and it is not a good idea to buy clothes based solely on our recommendations or sizing conversions guidelines. To determine whether you prefer your clothes to be snug, loose or fit, please prefer to the actual measurement by Chest & Hip measurement that are found in all my product descriptions. With this actual measurement provided, you should then measure yourself for your personal preferences. If you are not sure, you are most welcome to email us anytime with your chest and hip measurement and we can recommend the best size for you.
For Batik Sarong, Pareo, Beaded Pareo and all Tiedye are heavily saturated with dye in the production, you can expect some dye to bleed during washing process (but this will not affect the original color of the garment), Wash separately by hand for the initial few times. For the first wash, let it soak for about 15 mins in cold water mix with 1 tablespoon of ordinary salt. Rinse in cold water and hang to dry. Subsequently machine wash under delicate / gentle cycle. Please use a netting bag to preserve the fringes or beads.
For all washing, please separate the darker colored pieces with lighter colored pieces. Do not use chlorine bleach, strong detergents or brighteners. Do no wring or twist to squeeze out the water and then hang to dry.